Case Study: Aircharge now at Costa Coffee Dubai

 The Challenge

In a fast-paced world, customers constantly seek convenience and efficiency. Costa Coffee aimed to provide an added value to their patrons by offering a seamless way to charge their devices while enjoying their coffee. Additionally, they wanted to simplify the ordering process and improve app engagement with a sustainable solution.

The Solution

Aircharge introduced the Gen 2 wireless chargers across several Costa Coffee locations in Dubai. These chargers offer:

• 15W Fast Charging: Ensuring devices power up quickly.
• Qi Compatibility and Certification: Providing safe and reliable charging for a variety of devices.
• Customizable Interchangeable Tops: Allowing the chargers to blend seamlessly into the coffee shop's décor.
• Integrated QR/NFC System: Enabling customers to scan or tap to order or access the Costa Club UAE app effortlessly through a customized and dynamic landing page.
• Sustainable Solution: The Aircharge solutions offers dynamic links and product updates that make it a sustainable solution in the long-run, reducing the need for custom printed material and eliminating e-waste.

In addition, we have also equipped the venue with our Portable, fast-charging Battery Pucks, ensuring flexible access to energy where mains power is not accessible. Simply pick one up from the Charging Dock and clip underneath the table, and switch pucks to replenish power.

Implementation

Our easy-to-install Gen 2 charger ensured that the installation process was smooth and efficient. The customizable tops of the Gen 2 chargers were tailored to match Costa Coffee's branding, creating a cohesive and aesthetically pleasing look. The integrated QR/NFC system was tested rigorously to ensure seamless operation, and conveniently give customers access to a fully-customised Landing Page built for Costa Coffee.

Results

The introduction of Aircharge Gen 2 wireless chargers has significantly enhanced the customer experience at Costa Coffee venues in Dubai. Customers appreciate the convenience of fast, wireless charging while they relax and enjoy their coffee. The QR/NFC system has also seen increased usage, with more customers opting to use the Costa Club UAE app for orders and rewards after being conveniently prompted to.

Customer Feedback

Feedback from Costa Coffee customers has been overwhelmingly positive. Many have expressed their satisfaction with the convenience of wireless charging and the ease of accessing the Costa Club UAE app through the QR/NFC system. This enhancement has not only improved customer satisfaction but also boosted engagement with Costa Coffee’s digital offerings.

Conclusion

The integration of Aircharge Gen 2 wireless chargers at Costa Coffee in Dubai demonstrates the positive impact of combining cutting-edge technology with exceptional customer service. As Costa Coffee continues to innovate, Aircharge remains a trusted partner in delivering convenience and enhancing the customer experience.

For more information about our solutions, visit Aircharge.

Feel free to reach out to us with any questions or to discuss how we can help transform your business!