Terms & Conditions

These terms and conditions of sale apply to any purchase made by a customer on this website - www.air-charge.com or over the phone with the Aircharge sales team.

By placing an order you agree to be bound by these terms and conditions of sale and our privacy policy.

Placing an order

You can order your Aircharge product by going to ‘shop’ on the Website and add the product of choice to your shopping cart. Once you have added all items to your shopping cart, click ‘checkout’ and fill in the requested information or just log in to your account if you are a returning customer. In order to finalise your order, you will be asked to enter any discount code you may have, billing and delivery information and select a delivery and payment method.

Once you click on ‘place your order’ your order is final. This means you will have to pay the purchase price.

If you are ordering over the phone, the Aircharge sales team will talk you through the process and will summarize your order. Once you’ve confirmed your order the sales team will charge your payment method of choice and the order is final.

If any of the scenarios for non-acceptance apply, we may reject or cancel your order in which case we will refund any payment you have made.

Once you have placed your order, you will receive an order confirmation by email.

We will process your order as soon as we have received confirmation of your payment. See shipping and delivery for more information on when you may expect to receive your new Aircharge product.

Non acceptance of your order

We may choose to cancel your order and refund your payment if:

  • We are unable to obtain authorization of your payment;

  • Products shown on the website contain a manifest error, such as being incorrectly priced or otherwise incorrectly described;

  • Other special circumstances that justify cancellation of the order, including but not limited to the misuse of a discount code and/or suspicion of fraud.

Transaction currency & pricing

We accept payments in the following currencies: GBP, US dollar and Euro.

All prices mentioned on this website are inclusive of V.A.T. Your total order price will include the price of the product on the day of shipping, plus shipping charges as selected. Orders sent to addresses outside the UK may be assessed local taxes, duties, etc. upon arrival. The shipping provider may also impose additional brokerage fees or other surcharges as part of the customs and tax process.

We reserve the right to change prices for products displayed on air-charge.com at any time and particularly to correct pricing errors that appear on the website.

Coupon codes and Pre-orders

We offer various promotions in the form of coupon codes, which can expire at any time. We reserve the right to apply these codes only to certain products.

We will sometimes include on the website products that are labelled as "pre-order" items. If you purchase these items, we will process the payment at the time of checkout and ship upon availability. Please note availability dates are subject to change at any time.

Payment methods

We accept most major credit cards such as Visa, MasterCard, Maestro and JCB. 

Cancelling an order

If you would like to cancel a pending order, you can do so provided that the order has not yet been fulfilled. If the order you want to cancel has already entered the fulfilment process, it cannot be cancelled, neither by you nor by our Aircharge sales team department. To cancel an order please call to speak to our sales team.  If the order has already been fulfilled and cannot be cancelled, please refer to the “Returns” section.

General legal terms

We may change these terms and conditions of sale at any time by posting revised terms and conditions on this website. However, such changes will not affect the terms applicable to sales that were concluded prior to the date the revised terms and conditions were posted.

Company’s registration mane, number and address

Aircharge is a division of Ergo, part of CMS Industries Ltd.

Registration name: CMS Industries Ltd

Place of registration: Downsview House, Grove Technology Park, Wantage, Oxon. OX12 9FA

Registered office address: Michaels Court, Hanney Road, Southmoor, Oxfordshire. OX13 5HR

Registered number: 2516282